FAQ
The questions we get asked at every survey.
Subscriptions
On the day the unit is installed and running — not the day you sign up. If our technician is a week out, that week is ours, not yours.
On every plan, yes, once per billing cycle. Tell us before the next refill goes out and the new accord arrives instead of the old one.
It runs to the end of the period you have already paid for, then stops. No notice period, no exit fee. We collect the diffuser afterwards if it was included in the plan.
Not on a plan that includes it — the machine stays ours and we maintain it. If you would rather own one outright, buy it from the shop and take an oil-only plan.
Yes. A pause stops billing and stops refills; the install stays where it is. Resume whenever, and the clock starts again from that day.
Products
Mist diffusers put water into the air, which means the oil falls out of it — onto your table, your floor and your electronics. Cold-air diffusion atomises the oil alone into particles small enough to stay suspended, so it reaches the far side of the room and leaves no residue.
A 200ml bottle in a One, running twelve hours a day at a normal setting, is about a month. Bigger rooms and higher settings burn faster — that is what the coverage figure on each machine is telling you.
The accords are IFRA-compliant and diffused far below any exposure limit. That said, the concentrated bottle is not a toy and should be stored like any other household chemical. If anyone in the house has asthma, talk to us before choosing a family.
You can, but we will not warranty the pump. Thicker oils and carrier-heavy blends clog the atomiser, and that is a repair rather than a clean.
Delivery & Payment
Benefit Pay, bank transfer, or cash on delivery for shop orders. Subscriptions are invoiced — you will get a PDF by email with the payment details on it.
One to two working days across Bahrain. Install visits for business plans are booked by phone once you sign up.
Over BD 50.000, yes. Under that it is a flat BD 1.500 anywhere in Bahrain.
Yes — add your company details to your account before ordering and they will print on the invoice. If you have already ordered, call us and we will reissue it.
Business
On every business plan, before anything is installed. Ceiling height, air exchange and door traffic decide the machine and the placement — guessing that from a floor area is how you end up with a lobby that smells of nothing.
On Enterprise, yes. We blend an accord that is exclusive to you and nobody else gets it while you are a customer.
It is ours, so it is our problem. Call us and we replace it — there is no repair bill on a plan that includes the device.
Still unanswered?
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